Aggression & Conflict Management

This topic has been designed to enable workers to deal with aggressive or volatile situations without the need for physical measures; a hands off approach. This topic covers a range of different subjects; all of which are delivered in a classroom style environment by one of our experienced trainers and give a simple, yet comprehensive level of knowledge for staff.

• Post incident reporting and support.
• Dealing with aggressive behavior whilst remaining non-aggressive.
• The use of body language in conflict management.

If you are looking for a high quality base course for your staff to attend, then this is the one that comes highly recommended.