Aggression & Conflict Management
One of the most popular topic for those working in front line roles is our Aggression & Conflict Management.
This topic has been designed to enable workers to deal with aggressive or volatile situations without the need for physical measures; a hands off approach. This topic covers a range of different subjects; all of which are delivered in a classroom style environment by one of our experienced trainers and give a simple, yet comprehensive level of knowledge for staff.
- Dealing with conflict within the law.
- Risk assessments.
- Effective communication.
- Lone working and safe working
- Post incident reporting and support.
- Dealing with aggressive behavior whilst remaining non-aggressive.
- The use of body language in conflict management.
If you are looking for a high quality base course for your staff to attend, then this is the one that comes highly recommended.
Emergency Department, Psychiatric Department and Security Department.
Physical Therapy, Occupational Therapy, Speech Therapy and Radiology Department.
All Other Departments (Human Resources, Housekeeping, Bio-Med) etc.
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