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Aggression & Conflict Management

One of the most popular topic for those working in front line roles is our Aggression & Conflict Management.

This topic has been designed to enable workers to deal with aggressive or volatile situations without the need for physical measures; a hands off approach. This topic covers a range of different subjects; all of which are delivered in a classroom style environment by one of our experienced trainers and give a simple, yet comprehensive level of knowledge for staff.


  • Dealing with conflict within the law.
  • Risk assessments.
  • Effective communication.
  • Lone working and safe working
  • Post incident reporting and support.
  • Dealing with aggressive behavior whilst remaining non-aggressive.
  • The use of body language in conflict management.

If you are looking for a high quality base course for your staff to attend, then this is the one that comes highly recommended.


Tier 1

8-Hour Class

Emergency Department, Psychiatric Department and Security Department.

Tier 2

6-Hour Class

Physical Therapy, Occupational Therapy, Speech Therapy and Radiology Department.

Tier 3

4-Hour Class

All Other Departments (Human Resources, Housekeeping, Bio-Med) etc.

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Zack Thomas

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Zack Thomas

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